01. Order Processing

Orders are generally prepared for shipment within 1–3 business days following successful payment confirmation.

Business days do not include weekends or public holidays. Orders placed after operational cutoff times may begin processing on the following business day.

Processing periods may be extended during promotional events, periods of high demand, inventory verification, or other exceptional circumstances.

Order processing time is separate from the time required for a carrier to transport and deliver a parcel.

02. Shipping Destinations

Elberwick™ primarily serves customers in the United States. Delivery availability to specific regions and other countries is determined by the shipping options provided during checkout.

Some destinations, remote areas, restricted addresses, or certain product types may not be eligible for delivery.

If a shipping method is unavailable for your address, please contact customer service before completing the purchase.

03. Estimated Delivery Times

For eligible orders shipped to the United States, the following general estimates may apply:

• Order processing: Approximately 1–3 business days.
• Standard shipping transit: Approximately 7–15 business days after dispatch.
• Total estimated time: Processing time plus the applicable carrier transit period.

These timeframes are estimates only and do not constitute guaranteed delivery dates.

Actual delivery may be affected by carrier capacity, destination, customs clearance, weather conditions, public holidays, transportation disruptions, address verification, or circumstances beyond our reasonable control.

Where a different estimate is provided during checkout or in shipment communication, the estimate specific to that order should be consulted.

04. Shipping Charges, Taxes, and Customs

Available shipping methods and shipping charges are presented during checkout before an order is submitted.

Any applicable free-shipping promotions or minimum-order thresholds will be identified where offered. Such promotions may be subject to geographic, product, or order-value restrictions.

Depending on the destination and shipping arrangement, import duties, taxes, or customs-related charges may apply. Any responsibility for additional charges will be determined by the terms disclosed at checkout and applicable law.

Customers should review the final checkout total carefully before placing an order.

05. Shipment Confirmation and Tracking

When an order has been dispatched, a shipping confirmation may be sent to the email address provided during checkout.

If tracking is available, the message will include a tracking number or tracking link. Some carriers require additional time before new tracking information becomes visible.

Tracking updates reflect information supplied by the carrier and may not always update in real time.

If tracking remains unchanged for an unusually long period, please contact our customer support team with your order number.

06. Shipping Address Accuracy

Customers are responsible for entering a complete, accurate, and deliverable shipping address during checkout.

Please verify street details, apartment or unit numbers, postal codes, city, state, country, and contact information before submitting payment.

If you discover an error, contact service@elberwick.com immediately. We will attempt to assist, but address changes cannot be guaranteed after dispatch.

Additional costs arising from unsuccessful delivery, incorrect addresses, or repeated delivery attempts may be handled according to carrier requirements and applicable law.

07. Delayed, Lost, or Damaged Shipments

We understand that timely and safe delivery is important, especially for ceramic, glass, and other delicate tea accessories.

If your parcel arrives visibly damaged, take photographs of the shipping package, protective materials, and affected products before discarding any packaging.

Report damage, missing contents, or incorrect items to our support team as soon as reasonably possible, preferably within 7 days after delivery.

If an order is significantly delayed or appears lost, contact us with your order number and tracking information. We will review the available carrier information and help determine an appropriate next step.

Nothing in this policy limits mandatory consumer rights concerning goods that are lost, damaged, or not delivered as required by applicable law.

08. Split Shipments and Multiple Items

Orders containing several items may occasionally be shipped in separate parcels due to packaging requirements, inventory availability, or fulfillment arrangements.

When this occurs, packages may arrive on different dates and may carry different tracking numbers.

If you receive only part of your order, check available shipment communications before contacting customer service.

09. Delivery Support

For inquiries about order processing, shipping costs, delivery destinations, tracking, damaged shipments, or delivery delays, please contact service@elberwick.com.

Include your order number, delivery address details relevant to the issue, and supporting photographs where appropriate.

We reserve the right to update this Shipping Policy when shipping services, carrier arrangements, or business procedures change, subject to applicable law and existing order obligations.