01. Parties and Scope

Elberwick™ and elberwick.com are owned and operated by Xuzhou Bensong Trading Co., Ltd.

Throughout these terms, "we," "us," and "our" refer to the company operating the store, while "you" and "customer" refer to the person making a purchase.

These Terms and Conditions apply together with our Shipping Policy, Return & Refund Policy, Payment & Security information, Privacy Policy, and any specific conditions clearly disclosed on a relevant product page.

Nothing in these terms is intended to waive or reduce mandatory legal rights available to consumers.

02. Product Information and Availability

We aim to provide accurate product descriptions, representative photographs, relevant specifications, and clear information about included components.

However, minor variations in product color, texture, finish, appearance, or packaging may arise from manufacturing differences, photography, lighting, or display settings.

Customers should review product details carefully before purchasing, especially when ordering fragile tea accessories, coordinated sets, or products with multiple components.

Products are offered subject to availability. We may restrict quantities or cancel an affected order when stock is unavailable, inventory information is incorrect, or another legitimate fulfillment issue occurs.

If a paid order cannot be fulfilled, we will provide an appropriate refund in accordance with applicable law.

03. Pricing, Taxes, and Promotions

Product prices are displayed in the currency identified on the storefront or at checkout, generally United States dollars (USD).

Shipping charges, applicable taxes, discounts, and additional fees will be disclosed before customers confirm a purchase.

Promotional offers may be subject to expiration dates, product restrictions, eligibility requirements, minimum order values, and other conditions stated with the promotion.

We strive to maintain accurate pricing. In the event of a material pricing or listing error, we may contact the customer to confirm whether the order should proceed at the corrected price or cancel the affected transaction and issue an appropriate refund, subject to applicable law.

04. Order Submission and Acceptance

Submitting an order represents an offer to purchase the selected merchandise under the terms disclosed during checkout.

Automated order confirmation indicates receipt of the order information but does not necessarily mean that the order has been accepted for fulfillment.

Order acceptance generally occurs once the order is confirmed for processing or dispatch, subject to successful payment authorization and any lawful verification requirements.

We may decline or cancel an order for reasons including product unavailability, payment failure, reasonably suspected fraud, incorrect material listing information, or circumstances preventing lawful fulfillment.

Where payment has already been collected for a canceled order, an appropriate refund will be initiated.

05. Payment and Transaction Security

Customers must provide accurate checkout information and use payment methods they are authorized to use.

Payment options depend on the services available during checkout. Transactions are processed using the payment services configured for our Shopify-powered storefront.

Additional authorization or identity verification may be requested by payment providers or issuing banks.

Customers should not transmit complete bank card numbers, card security codes, or account passwords through ordinary email correspondence.

Additional payment information is available on our Payment & Security page.

06. Shipping, Delivery, and Risk

Order processing periods, delivery regions, available shipping services, estimated transit times, and related fees are described in our Shipping Policy.

Unless expressly guaranteed, delivery estimates are approximate and may be affected by transportation services, customs processing, local conditions, or other logistical factors.

Customers are responsible for supplying accurate shipping information and cooperating with reasonable carrier delivery requirements.

Responsibility for goods during transportation and the point at which risk transfers to a customer are determined by applicable law and the circumstances of the transaction.

Nothing in this section excludes statutory remedies for products lost, damaged, or not delivered in accordance with legal requirements.

07. Returns, Refunds, and Cancellations

Eligible return requests, refund procedures, exchange inquiries, and cancellation requests are handled under our Return & Refund Policy.

Customers should contact our support team before returning any merchandise so that the correct return destination and instructions can be provided.

Discretionary return conditions do not override mandatory consumer rights relating to faulty, nonconforming, incorrectly described, or undelivered products.

Approved refunds are generally returned to the original payment method unless another arrangement is required or permitted by law.

08. Responsible Product Use and Care

Customers should use all products in accordance with their intended purpose, product descriptions, and applicable care guidance.

Tea sets, glassware, ceramic accessories, serving stands, textiles, and other home products may have material-specific cleaning, temperature, handling, or storage considerations.

Customers should inspect fragile products before use and take appropriate precautions to prevent injury, particularly when handling breakable glass or ceramics.

Products should not be used in ways that contradict their specifications, such as exposing items to unsuitable heat sources or appliances where compatibility is not indicated.

Our product descriptions and lifestyle content do not constitute professional medical, nutritional, or safety advice.

09. Intellectual Property and Customer Content

The Elberwick™ brand name, logos, product photographs, original descriptions, website design, and other protected content may be subject to intellectual property rights.

Purchasing a physical product does not transfer intellectual property rights associated with the brand or website content.

Customers may not reproduce or commercially exploit protected materials without authorization or another lawful basis.

When submitting reviews, photographs, or other content, customers must ensure that their submissions are lawful, accurate, and do not violate the rights of other parties.

10. Liability and Consumer Protection

To the extent permitted by applicable law, we are not responsible for losses resulting from unreasonable misuse of products, unauthorized alterations, or circumstances beyond our reasonable control.

We do not seek to exclude responsibility that cannot lawfully be excluded, including mandatory obligations related to defective products, customer remedies, or applicable consumer protection requirements.

If a product fails to meet applicable legal standards or a required contractual obligation, the customer may be entitled to remedies provided by law.

Any limitation in these terms applies only to the maximum extent permitted by the law governing the relevant circumstances.

11. Disputes, Applicable Law, and Updates

If you experience a problem with an order, we encourage you to contact our customer service team first so that we may review the circumstances and attempt to resolve the matter.

These terms are interpreted in accordance with laws applicable to the relevant transaction. Mandatory consumer protections available in a customer's jurisdiction remain applicable where legally required.

We may update these Terms and Conditions to reflect business, operational, technological, or legal changes.

The terms applicable at the time an order is placed generally govern that purchase, except where applicable law provides otherwise.

Continued access to our website is also subject to our separate Terms of Use.